Returns & Tracking

Return status lives in your account under Orders. Here's what each stage looks like:

1. 01

   Requested

   You've submitted a return in your account. We'll email a decision within 1–2 business days.

2. 02

   Approved · label sent

   Return approved. Your prepaid label is in your account under Orders and in your inbox.

3. 03

   In transit

   Once you drop it off, tracking updates live in your account and the carrier's site.

4. 04

   Refunded

   We inspect within 3 business days of delivery. Refunds post to your original method in 5–10 business days.

Don't see an update after 5 business days from drop-off? Email info@nectarpetite.com with your order number and we'll investigate.

How to start a return

1. 1Log in to your Nectar Petite account.
2. 2Go to Orders and select the order you want to return.
3. 3Choose the item(s), a reason, and your refund method (original payment or store credit).
4. 4Download and print your prepaid label, then drop off the package.

Policies

• Return window

  Unworn, unwashed pieces with original tags attached may be returned within 14 days of delivery for a refund to the original payment method, or within 30 days for store credit.

  Fit guarantee (5'4" & under): if your piece doesn't fit, we'll exchange it for another size with free return shipping, or refund it in full within 14 days of delivery. Pieces must be unworn, unwashed and tagged.

• Back-order items
• Exchanges
• Final sale